Shipping & Delivery Policy

Shipping & Delivery Policy

This Delivery Policy outlines the shipping methods, estimated delivery timelines, and customer responsibilities for all orders placed through VentureVault Enterprise.

1. Local Deliveries

For ready-stock items within your local delivery region, orders are typically delivered within 3–7 business days after payment confirmation.

Delivery timelines may vary depending on:

• Product availability
• Delivery location
• Courier schedules
• Public holidays or unforeseen delays

2. International Shipping

We offer both standard and express international shipping options for selected products.

Please note that international shipping timelines are estimates only and may be affected by customs procedures, carrier delays, weather conditions, or other external factors beyond our control.

3. Procurement & Special Orders

For procurement, pre-order, or specially sourced items, shipping timelines begin only after the item has been successfully sourced and confirmed available for dispatch.

Customers will be updated once sourcing is completed and shipment arrangements have been made.

Applicable shipping methods and estimated timelines will then apply from the dispatch date.

4. Tracking Information

Tracking details may be provided for eligible shipments once an order has been dispatched.

Customers may receive shipment updates via email, messaging platform, or directly from the assigned courier service where applicable.

5. Delivery Address & Contact Information

Customers are responsible for providing accurate and complete delivery information at checkout.

VentureVault Enterprise will not be held responsible for delivery delays, failed deliveries, or lost packages resulting from:

• Incorrect delivery addresses
• Incomplete customer information
• Unreachable contact numbers

A valid phone number is required to facilitate successful delivery coordination.

6. Failed Deliveries

If a delivery attempt is unsuccessful, the courier may attempt additional deliveries based on their policy.

Where applicable, packages may be redirected to a pickup location or held temporarily for customer collection.

Failure to collect the package within the specified holding period may result in return shipping charges or cancellation of the order.

7. Customs, Duties & Import Charges

For international shipments, customers are responsible for any:

• Customs duties
• Import taxes
• Clearance fees
• Government charges imposed by the destination country

VentureVault Enterprise has no control over these charges and cannot estimate the exact amount payable.

Customers are advised to contact their local customs office for further information regarding import regulations and fees.

8. Contact Us

For shipping, tracking, or delivery enquiries, please contact: