Return & Refund Policy

Return & Refund Policy

At VentureVault Enterprise, customer satisfaction is important to us. Please review our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

Items that are in stock and readily available may be returned within 7 days after delivery if they meet the following requirements:

• The item must be unused, unworn, and in its original condition
• All packaging, labels, tags, and included accessories must be returned intact
• A valid proof of purchase or order confirmation must be provided

2. Items Not Eligible for Return

• Custom-made, pre-ordered, or specially sourced products
• Items that have been used, damaged, altered, or mishandled after delivery
• Hygiene-sensitive or perishable goods once opened
• Any return request submitted after the 7-day return period

3. Requesting a Return

To start a return request, please contact our support team with your order details and reason for return.

Email: support@venturevaultenterprise.com

Our team will review your request and respond with return instructions within 2 business days.

4. Refund Processing

Once the returned item has been received and inspected, approved refunds will be processed within 7–10 business days through the original payment method used during purchase.

You will receive a confirmation once the refund has been issued. Processing times may vary depending on your bank, card issuer, or payment provider.

5. Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was delivered
• The item arrived damaged or defective
• An error occurred on our side

In these situations, VentureVault Enterprise will cover the return shipping expenses.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photos of the issue.

Eligible cases may qualify for:

• A replacement item
• Store credit
• A full refund

at no additional cost to the customer.

7. Contact Information

For all return, refund, or exchange enquiries, please contact: